October 16, 2023
In the past, technology tools were designed to make work easier by streamlining workflows. These tools require humans to perform tasks in a UI workflow by typing and clicking. Some of these tools could automate basic workflows based on certain triggers. However, all of these tools still needed humans to operate them and provide context. In the case of the insurance industry, it was even more tedious as most systems were disjointed.
With LLMs, the next generation of technology goes a step further - it uses these existing tools, understands unstructured information present in emails or documents, and completes tasks on its own. These new software solutions act like human “Teammates” and can handle complex tasks. Let’s call them AI Teammates.
AI Teammates interact through email accounts and can connect with various tools and systems. You can give them commands just like you would to a human, and they will perform tasks accurately and efficiently asking relevant questions when required.
These AI Teammates understand complex rules and contexts, just like experienced professionals. The rules can be trained at Day 0 or can be learned over time as they interface with human teammates. They provide thoughtful outcomes and actionable insights, helping improve decision-making processes.
In the insurance industry, AI Teammates help solve the problem of labor shortages. By automating repetitive and time-consuming tasks, they free up human workers to focus on strategic, high-value activities.
AI Teammates shift the focus from mundane tasks to strategic initiatives, driving innovation and growth. They enhance productivity, allowing businesses to achieve more with less effort.
Over time, we envision a workforce of AI Teammates collaborating to complete tasks that are beyond the invisible walls of each department.
